General Conditions of Service

The Services appearing on the website are offered by the company Paris Par Rues Méconnues, which publishes this Website. Paris Par Rues Méconnues is a SCIC (cooperative partnership) with its head office in Paris, registered under the number 795 000 884 at the RCS Paris.

The company Paris Par Rues Méconnues is specialized in the sale of leisure services including tourist leisure ticketing (walks, treasure hunts, workshops, events, …) Within the framework of its activities, the company Paris Par Rues Méconnues does not offer accommodation or transport to its customers, but can provide advice on these points.


“Site” designates the Internet site published by the company Paris Par Rues Méconnues (hereinafter referred to as the COMPANY).

“Service” refers to an offer of tourist services, leisure activities, entertainment, etc. proposed by the COMPANY or one of its service providers.

“Order” means any reservation made by the User directly on the Site or by telephone.

“Voucher” or “e-ticket” means the document issued by THE COMPANY allowing to obtain the services ordered on THE COMPANY’s website.

“Provider” means any provider, supplier or partner of THE COMPANY.

“You” or “The User” means any person using the Site to book all services offered by THE COMPANY.

“Customer” means any person who has placed an Order on the Site and whose payment has been validated.

“Description” refers to the description sheets on the Website. The COMPANY shall use its best efforts to provide visual or textual materials that give an overview of the Services offered by the selected Provider. However, there may be variations between the materials on the description sheets and the products provided.

“General Conditions” means these general conditions of service.


The General Terms and Conditions of THE COMPANY are valid as of the date of their update indicated in the header of the present document. The COMPANY may amend the Terms and Conditions by posting updated information. Please check the Terms and Conditions regularly to be aware of any changes made by THE COMPANY.

The General Terms and Conditions apply to all use of the website, in particular to the marketing by internet and telephone of all Services offered by THE COMPANY on the website. Any order confirmed on the website or by telephone therefore entails full acceptance of these General Terms and Conditions.

The acceptance of the General Conditions is materialized by a checkbox in the registration form. This acceptance can only be full and complete. Any conditional acceptance is considered null and void. The User who does not agree to be bound by the General Conditions must not use the services of THE COMPANY.

It is imperative that the User carefully reads the General Terms and Conditions which are referenced by hyperlink on each page of the Website. In particular, the User is advised to download and/or print out the General Terms and Conditions in order to keep a copy of them on the day of his/her order, as they are subject to change and such changes are inapplicable to orders for Services placed prior to the change in the General Terms and Conditions.

The COMPANY’s General Terms and Conditions may be supplemented by special terms and conditions included in the description of the Service, which special terms and conditions shall be binding on the General Terms and Conditions if applicable.


The User declares that he/she will use the Site in accordance with the General Terms and Conditions, in his/her own name and in the name and on behalf of all the beneficiaries of the Services ordered by him/her on the Site (hereinafter “the Beneficiaries”), for whom he/she acknowledges to be the agent and to whom the General Terms and Conditions will be enforceable.

The Services are accessible, subject to the restrictions provided on the Site:

– to any natural person who has full legal capacity to commit to the General Conditions. The natural person who does not have full legal capacity can only access the Site and the Services with the agreement of his legal representative;

– any legal entity acting through a natural person who has the legal capacity to contract in the name and on behalf of the legal entity.

The User is financially responsible for the use of the Site made both in his name and on behalf of the Beneficiaries, unless he can demonstrate fraudulent use not resulting from any fault or negligence on his part.

The User guarantees the truthfulness and accuracy of the information provided by him in his name and in the name and on behalf of all the Beneficiaries he represents.

The use of the website is intended for personal non-commercial use or to make legitimate requests to book the Services. All Users agree not to use the Site to make speculative, false or fraudulent requests. Each User agrees not to use robots or other automated means to access the Site, unless specifically authorized by THE COMPANY.

The COMPANY reserves the right at any time not to enter into a contract with any User who makes fraudulent use of the Site or who violates these Terms and Conditions of Service.


In order to use certain features of the site (creation of a quote, payment of a cart, access to orders), each User must create an account and provide personal information. Each User is also responsible for all activities related to his account. Each User agrees to immediately notify THE COMPANY of any unauthorized use of their account by notifying us via the contact form.

The use of the Site requires the User to register on the Site, by filling out the form provided for this purpose. The User must provide all the information marked as mandatory. Any incomplete registration will not be validated. Registration automatically leads to the opening of an account in the name of the User (hereinafter the “Account”), giving him/her access to a personal space (hereinafter the “Personal Space”) which allows him/her to manage his/her use of the services in a form and according to the technical means that THE COMPANY deems most appropriate for rendering said services.

The User warrants that all information provided in the registration form is accurate, current and truthful and is not misleading.

The User is informed and accepts that the information entered for the purpose of creating or updating his Account is proof of his identity. The information entered by the User is binding upon validation.

The User can access his Personal Space at any time after having identified himself using his login and password which will be sent to him by entering his email on the page.

The User is responsible for maintaining the confidentiality of his login and password. The User shall immediately contact THE COMPANY via the contact form if he notices that his Account has been used without his knowledge. He acknowledges the right of the COMPANY to take all appropriate measures in such a case.

The COMPANY reserves the right to terminate an Account at any time and for any reason and without any penalty to the Account holder.


The User can order the Services offered on the Site directly online or by phone at 06 62 98 96 64 after having validated the present General Conditions.

1) The User makes a search which will result in the communication of an offer of Services corresponding to his request.

2) The User clicks on the Service of his choice to access its description.

3) The User fills in the requested information and accesses a summary of all the Services chosen and the total price of the Service(s), allowing him/her to check the details of his/her order. The User must then make sure that all the information displayed is in accordance with the information he/she has entered as he/she will be solely responsible in case of a typing error.

4) The User can then validate his order, subject to having accepted the General Conditions, either when he is on the Site by ticking the box “I have read and accept the general conditions of service, use and cancellation”, or in the case of a reservation by telephone by accessing his personal space using the link present in the summary e-mail sent by THE COMPANY. The COMPANY reminds the User that without having accepted the General Terms and Conditions, any order is impossible.

5) The User’s registration for the ordered Service is then validated. The COMPANY will send an e-mail to the User confirming the payment and, in a second step, an order confirmation including the essential elements of the order and, as an attachment, the e-ticket(s) to be presented for each reserved service. All information contained in this confirmation e-mail shall be deemed to constitute the agreement between the User and THE COMPANY.


Each Customer will receive a nominative E-ticket for each service booked. These E-tickets are sent to the Customer by e-mail to the address that the Customer has provided.

Each Customer must be able to present these documents on paper or on his smartphone for the Providers accepting this means of proof for any verification or control and in particular at the time of the taking of the Services, failing which the Customer will not be able to benefit from the reserved Services. In this case, the Customer shall not be entitled to any refund from THE COMPANY, nor from the cancellation insurance if he/she has subscribed to it.

The User must provide THE COMPANY with an e-mail address which enables THE COMPANY to send him his E-ticket.

As a precaution, in the event that the E-ticket has not been received for any reason whatsoever one day before the date of the booked Event (provided that an Order was placed more than one day before the date of the Event), the Customer must notify us via the contact form or by calling 06 62 98 96 64.


Gift vouchers can be booked on the Site for certain services at a fixed price and on a given date.

The gift vouchers purchased on the Site can only be used on the site

To offer a gift voucher, you can select the “gift voucher” product when it is available among all the possible choices on the activity page.

You can personalize it with a message. After receiving your payment, we will send you the gift certificate by email and you can send it to the beneficiary on the day.

To use a gift voucher, simply go to and enter your reference number. You can then book a date to enjoy the chosen activity.

The COMPANY reserves the right to cancel gift certificates obtained by fraudulent means. The COMPANY is not responsible for lost or stolen gift certificates.

All gift certificate sales are final. Gift certificates are not refundable.


The COMPANY distributes its Services on the Internet and offers them to customers worldwide. The conditions and obligations remain valid in most countries. Therefore, no claims can be made against THE COMPANY in the event of a delay in the delivery of the e-tickets to the customer.


The COMPANY endeavors to provide the most accurate information possible about the Services as well as descriptions of the districts and public places. The COMPANY invites you to send us your remarks if you notice any errors by notifying us via the contact form.

The illustrations as well as the Services are communicated only as an indication and can undergo modifications. Similarly, the characteristics quoted may be subject to change. They can in no case constitute a cause for complaint or reduction. The photographs illustrating the products are not part of the contract. If these pictures are incorrect or incomplete, the COMPANY shall not be liable in any way. The drawings, pictures, texts and descriptions are and remain the property of THE COMPANY and may not be used by third parties. Nevertheless, some pictures are free of rights and the authors are indicated as far as possible.

The accuracy of the information on all products and services offered by THE COMPANY is regularly checked. However, THE COMPANY does not guarantee that the functionality, contents or information on the website will not be interrupted or error-free, that defects will be corrected or that the website or the servers ensuring its availability will be free of viruses or bugs.


THE COMPANY shall endeavor to serve its Users and Clients to the best of its ability. Nevertheless, the Services offered by the COMPANY are subject to the availability of its Providers. No claim for compensation can be made by a customer in the event that the selected Service is not available. The COMPANY shall not be obliged to provide the Services offered. If the Services selected by the Customer are not available, the COMPANY will endeavour to provide a solution that is close to the request made.

It may happen that our suppliers or service providers change the tour dates, prices, included services, age requirements, etc. Therefore, THE COMPANY reserves the right to cancel, modify or replace any service, tour, ticket or product that a Customer has booked on the Site at any time and for any reason.

In this case, if the new choice offered is not suitable for the Customer, the Customer shall be entitled to a full refund of the original purchase price with the exception of Services booked for special dates for which the COMPANY may not know the price(s) of its Providers at the time of posting.

Notwithstanding the foregoing, when THE COMPANY is informed in advance by its suppliers or service providers of a significant change in a reservation or tour, product or event, THE COMPANY will use all reasonable means to notify its Customers in order to modify the reservation where possible.


In order for an Order to be processed by THE COMPANY, the Client must fill in the appropriate fields. No Order can be finalized without this information. We therefore recommend using the input masks and names shown on the Website. If an error in the reservation should occur due to inaccuracy on the part of the Client, we decline all responsibility. Finally, the automatic recording systems of THE COMPANY are considered as proof of the nature of the contract and its date.

In any case, in the event of erroneous transmission of the User’s contact details, THE COMPANY declines all responsibility for the non-performance or poor performance of the Service due to the non-receipt of the e-tickets.


Each Order is only binding on THE COMPANY after confirmation of its acceptance by an e-mail sent to the Customer. THE COMPANY reserves the right not to accept certain Orders. In this case, the COMPANY shall inform the Customer by e-mail.


In order to provide the best possible service to its Clients, THE COMPANY shall endeavour to respond to requests within two working days of the confirmation of the Order and in any case before the Performance ordered. However, this period is not binding and cannot be used as a basis for complaints. If the Customer does not receive his/her E-ticket(s) before the date of the Event, he/she may contact the offices of THE COMPANY at 06 62 98 96 64 to receive a copy of his/her E-ticket(s) upon confirmation of his/her identity.

The delivery times indicated on the Site or on the Order confirmations are given in good faith but without obligation. Any penalty for delay is excluded. The e-mail sent with the E-ticket shall be deemed authentic. If the Customer cannot take delivery of the Services on the date of availability, the Services will not be refundable (“no show”).

Traffic and congestion in Paris may cause delays, especially for private transfers. In this case, the Client remains solely responsible for the possible consequences of these delays and must ensure that the time allowed to reach the place of the Event is sufficient. In no event shall THE COMPANY be liable for any costs incurred by the delay of a flight or transfer and no compensation shall be claimed from THE COMPANY in such cases.


14.1 – Prices and taxes

The descriptions of the Services presented on the Site specify for each Service the elements included in the price and any special conditions. The prices indicated are those in effect at the date of the reservation.

All prices are displayed in Euros, including all taxes but excluding the cost of shipping the E-tickets. The invoices issued by THE COMPANY mention the VAT collected on the Services sold.

In addition, in general, and unless expressly stated otherwise, prices do not include all expenses of a personal nature or incidental to the Service, such as insurance, the cost of sending E-tickets by mail, drinks, tips and even excursions and the use of sports facilities, tips that may be left for tour leaders, drivers or local guides, any element of a personal nature and more generally any Service not expressly included in the summary of the Order.

The prices displayed on the Site are indicative. They do not represent a contractual commitment on the part of THE COMPANY and may possibly differ from the amount noted by the Client on other sites. In particular, they do not take into account any special offers made by the Provider directly.

The COMPANY reserves the right to offer special offers or price reductions at its own discretion and in a manner to be determined by it.

14.2 – Validity of the prices

The prices indicated on the Website are valid at the time they are put online and are in principle valid for the current season. If the Customer’s request exceeds the validity date of the prices, an adjustment may be necessary. The COMPANY shall be responsible for this assessment, which is non-negotiable. However, the COMPANY reserves the right to change its prices without prior notice, in particular in the event of changes in exchange rates, service provider rates or taxation.

14.3 – Payment

All Orders are payable in Euros.

The payment of a Client by credit card or bank card and in particular by means of the Internet does not imply a “physical” invoicing operation on the part of THE COMPANY. Indeed, the Client’s account is only debited once the availability of the Service is assured and the corresponding E-ticket is sent by e-mail or by mail. An invoice can be sent to the Customer upon request.

A credit card imprint may be requested from the Customer (especially in hotels) to cover any additional expenses the Customer may have during his stay. In no case shall THE COMPANY be held responsible and liable for such additional expenses.

The COMPANY accepts the following means of payment: Credit card, Mastercard, Visa, American Express, Maestro, Paypal, and bank transfers. Credit card payment processing does not include any fees or commissions. Full payment by credit card is required to make a reservation. Payment will appear as Paris Par Rues Méconnues on the card statement.

Similarly, any payment by bank transfer must be made for the amount due, net of any commission or bank charges. The Customer must therefore make sure that his bank will take care of these fees at the time of the transfer. All transfers must be completed before the start of the Service.

No refunds for services begun are possible for any Service.

The COMPANY reserves the right to ask its Clients for any proof of identity (identity card, passport, driving license) in order to verify its identity in case of suspected fraud.

Payment by credit card

The User warrants that he/she is fully entitled to use the payment card he/she will use and that the card provides access to sufficient funds to cover all costs necessary to settle the Order.

The commitment to pay by means of a payment card is irrevocable. Payment may only be stopped in the event of loss, theft or fraudulent use of the card. Apart from these cases, which are limited by law, the cardholder is guilty of card fraud. The right to stop payment may not be used to compensate for the lack of a right of withdrawal (see Article 17 below).


The COMPANY guarantees a high quality of service and performance to its Clients. The COMPANY shall therefore only collect the amount due for the Services available at the time of the Order confirmation.

Unconfirmed Services will not be charged to the Customer’s credit card. For any additional costs, the Customer’s agreement will be requested prior to any debit of his payment card. Payment will only be made under these conditions.

The bank-to-bank transfer operation will take place according to the instructions of THE COMPANY and them alone.

Confidentiality and Security of Payments

The COMPANY has chosen an established and quality provider (WooCommerce) to manage its credit card transactions. The confidentiality of information is ensured by the service provider chosen by THE COMPANY. The service provider is solely responsible for payment transactions and the confidentiality of information provided by the Customer.

An SSL (Secure Socket Layer) protocol is used to encrypt the information. This ensures the highest quality of service for your online payment. The COMPANY shall not be liable for any failure to transmit data and in particular for any loss of confidentiality.


Pursuant to the provisions of article 1316-2 of the French Civil Code, it is hereby expressly agreed that, except in the case of an obvious error on the part of THE COMPANY, any and all data stored in THE COMPANY’s and/or its partners’ and/or service providers’ information systems, and in particular any and all electronic messaging tools used, shall be considered as proof of the Sales Order placed, and of the fulfilment of the parties’ obligations. The data stored on computer or electronic media shall be considered as evidence and, if produced as proof by the COMPANY in any litigation or other proceedings, shall be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same evidential value as any document drawn up, received or stored in writing.


In accordance with Article L 121-21-8, 12° of the Consumer Code, the right of withdrawal cannot be exercised for contracts “for the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities that must be provided on a specific date or at a specific time”.

Consequently, the Services ordered on the Site are exclusively subject to the cancellation and modification conditions provided for in these general sales conditions and the User may not invoke the right of withdrawal.


17.1 – Cancellation or modification by the service provider

The COMPANY shall make every effort to ensure that the Services sold to its Clients run smoothly, without however being held responsible for fortuitous events, causes of force majeure or third party acts (in particular in the event of strike, lockout). However, even in these last hypotheses, THE COMPANY will try to find solutions to overcome any difficulty.

If, before the scheduled date, an Event is modified in any essential part of the contract, the Client may, within 7 (seven) days of being notified of the change:

– Either cancel the reservation (by mail or e-mail only), in which case he/she will be reimbursed immediately for all amounts paid;

– Or accept the proposed modification. In this case, a modified E-ticket will be sent to him/her and an e-mail will be sent to him/her specifying the modifications, the price decrease or increase.

The Customer shall not be entitled to any compensation if the cancellation of the Service is imposed by circumstances relating to the safety of travelers. Furthermore, THE COMPANY shall not be confused with its Service Providers, who shall retain their own general terms and conditions of business as well as their own responsibilities to any Client under the terms of the statutes governing them, their national legislation or international conventions instituting, among other provisions, a limitation of liability. The COMPANY shall not be liable for the failure of its Service Providers to provide services or to make changes to them for technical reasons.

The COMPANY shall not be liable if the Services provided by the COMPANY are not provided by the Providers due to force majeure.

In case of impossibility to carry out a cruise for any reason whatsoever (mechanical breakdown, floods, bad weather, administrative prohibition, etc….), the COMPANY will apply the following rules:

– in case of modification of the cruise itinerary: no refund or compensation will be due;

– in case of impossibility to sail (the boat remains at the quay): a cruise ticket will be offered to each client as compensation for remaining at the quay.

Clients release THE COMPANY from any responsibility in the case of an infringement of French or European legislation committed by them and undertake to respect the internal regulations of the service providers.

17.2 – Cancellation or modification by the customer

All the Services on the Site are non-cancellable, non-refundable, unless specifically mentioned on the Description of a Service.

In case of cancellation for an Event that allows it, the customer must inform THE COMPANY via the contact form. The date of receipt of the e-mail will determine the cancellation date and the amount of any cancellation fees.

In the event of a no-show, the Client will be charged 100% of the amount of the service. Under no circumstances may the cancellation fees charged to the Client be carried over to another Service. No refunds will be made for abandoned Services if the Client does not show up on the day, time and place indicated.

For special dates (December 24, December 31, February 14, July 14 or any other special date as indicated on the Site), no modification or cancellation is possible and the totality of the amounts will be due in this case. No refund can be requested from THE COMPANY.


No insurance is included in the prices of the Services offered on the Site.

Therefore, THE COMPANY recommends that you, at the time of your order, take out an insurance policy covering the consequences of certain cases of cancellation.


Any complaint of a commercial nature or relating to the quality of the Services must be notified in writing as soon as possible, and no later than thirty (30) days from the end of your Service by notifying us via the contact form.

An acknowledgement of receipt of this e-mail attesting to its receipt and processing by the relevant department will be sent to the Customer within a maximum of 3 days.

The COMPANY wishes to remind the Users that it markets individual Services, therefore any complaint must be formulated individually, i.e. one per Order. Collective complaints or petitions will not be processed.

Finally, it is the User’s responsibility to find out about any local events such as carnivals, religious holidays, national holidays, etc…. which may affect the smooth running of the trip, it being understood that no complaints of this kind may be made to THE COMPANY at a later date.


20.1 – For the use of the Site

THE COMPANY does not warrant that the Website will be free from defects, errors or bugs, nor that these can be corrected, nor that the Website will function without interruption or breakdown, nor that it is compatible with all hardware without exception.

The COMPANY shall not be liable for malfunctions caused by third-party software.

The COMPANY shall not be liable for any foreseeable or unforeseeable damage of any kind, whether material or immaterial, arising from the use of the website or from the impossibility of using the website or parts thereof.

Finally, the COMPANY cannot control all the sites to which it refers by hypertext links, which exist only to facilitate the research of the Users, the COMPANY cannot be held responsible for their contents.

With the acceptance of these General Terms and Conditions of Service, the User declares that he/she is aware of the characteristics and limitations of the Internet, in particular with regard to the technical performance of the applications developed there and with regard to the security of communications and data.

The COMPANY undertakes to use the data collected from its Customers only within the legal framework. Any Customer may remove his or her name from this contact list by sending a request by mail or by notifying us via the contact form.

20.2 – For the Services

The COMPANY shall not be liable for any of the following losses or damages (whether such losses or damages were foreseen, foreseeable, known or otherwise):

– loss of data ;

– loss of revenue or anticipated profits;

– loss of business;

– loss of opportunity;

– loss of intangible assets or damage to reputation;

– losses suffered by third parties;

THE COMPANY in making reservations for services, hotels, tours, transportation or any services related to the itineraries of individual clients, shall not be liable for any injury, damage, loss, accident, delay or irregularity, debt or expense to persons or property as a result of the failure of any supplier, hotel, carrier or other company or person providing the services included in the services.

In no event shall THE COMPANY be liable for any damages, losses, or disputes of any kind arising out of the use of this site. Likewise, THE COMPANY shall not be liable for incidents of any kind that occur during the stay of THE COMPANY’s clients. The same applies to cancellations of hotel rooms, flights, strikes, governmental restrictions, which may occur beyond the control of THE COMPANY. Finally, no solidarity or liability shall be assumed by THE COMPANY for personal expenses not provided for in the contract, for delays or governmental decisions of any kind.


Any copying, reproduction, republication, downloading, uploading, distribution, making available to the public or other use of the contents of the Site (text, images, URLs, pricing information, etc.) for any purpose other than personal and non-commercial use is strictly prohibited. Any other use of the contents of the Website requires written permission from THE COMPANY.

The Customer or the User of this Website acknowledges that the information, data, programs, photographs, drawings, videos, designs, treatments, music, sounds, images, maps, texts and any other contents of this Website are the property of THE COMPANY or some of its suppliers. The reproduction or storage of these various contents, in any form whatsoever, by current or future technologies, is subject to French law on this subject and to the U.S. Copyright Act of 1976, Title 17 of the United States Code.


The parties agree that this contract is subject to French law. Any disputes shall be submitted to the jurisdiction of Paris (France).

The General Conditions of Service are the only ones valid and deemed accepted by the Customer. Any clause to the contrary must be agreed upon in writing.

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